Experiencing buffering?

How do you avoid Buffering?

There are a few things we want to go over here that are absolutely critical for you to have a better experience with your cable streaming service:

 

Buffering is the Pre-loading of data into a reserved area of memory on your device ahead of a video playback during an online live streaming.   

 

Wi-Fi and internet speeds:

​Whatever you want to call it, data that is coming in from your ISP (Internet service provider) to your modem into your router, if you are trying to watch cable on 10, 15, 20, even 30 Mbps of speed that is coming in from your ISP, it will work but it likely will not work well so we recommend 40 to 100 Mpbs of speed.


If you cannot get that speed from your Internet service provider, it will still work for you but might experience some buffering.

 

​My TV Cable Pro has no buffering problems with our top of the line, state of the art, load-balancing servers. There might be a channel or two that might experience challenges due to the source of the feed but overall, they all work well. So Wi-Fi speed is absolutely critical. In a 60 Mbps test we produced zero buffering so make sure your Wi-Fi is 50 to 100 Mbps.

​Our advice is to spend the money for good WI-FI since you are saving money by cancelling your cable bill to get a better internet connection. It will help across all devices you are using: XboxAndroidiOSPc, etc.

Device:

 

This is probably another thing that people do not realize, if you are trying to run a top of the line cable service like My TV Cable Pro on an old Android box that you have had for a while, or an old phone, whatever you may be using. You have to make sure your device can handle this streaming service.  Please keep in mind the data is pulled in real time unlike when you are watching Netflix that has pre-stored data. Service with pre-stored data will buffer for a second and then load. There is really no way for real time live streaming services to build up the data before it has to produce it out on your screen. That is why you have to acquire fast internet and you must have a fast device that can actually handle the software that powers the service.


If your device is an old phone or if you are using a box with only one gig of ram, you might be better off with one with 2GB of ram or even 3GB of ram. Mi Boxes and fire sticks run great.

 

​A $30 Android box on Amazon might not be worth it so make sure your device is up to speed and it will work better. An old Android box will buffer all day long since it might only give you a 2.4 speed vs a 5 giga hertz speed.

 Maintenance: 

 

​You have to do some weekly maintenance on your equipment.  

You have to reset your router and your modems; clear out the ISP.  There might be some static going on. Make sure you are hard resetting your router by unplugging it for at least 30 seconds and plugging it back in to clear the cache of your apps that you’re using. Also delete any apps on these boxes or devices that are not being used.


Clear the cache and restart everything at least once a week if not more.

Always refreshing your channels daily to pull everything in fresh, will help your device work better. You need to do this because that cache will build up and it makes your processing speed slow down, because it is trying to process everything including the bad data stored previously.

Packet loss: 

This is something that is very important for the internet speeds. If you are pinging 60 Mbps or above and you are still experiencing some buffering, what’s going on? You might want to call your internet company and ask if they can do a test. After they run the test ask them what is the packet loss percentage coming over? As little as 5% of packet loss can slow your service down and cause buffering.

 

An easy way to understand packet loss is the scenario described below.


If I have in a dollar bill and I give it to you, you will receive one dollar bill. If I have four quarters and I give them to you, you’re still receiving a dollar. Now, if I have a hand full of pennies and I give them to you, you might drop some pennies, that’s called packet loss. So when the Internet is pushing its signal through to you and they’re losing a percentage of that signal that is coming through to you, you are experiencing packet loss. That important and critical data is needed to produce a smooth live stream, if some of that drops by 5%, 10%, 25%, you may experience buffering.

Summary:

  1. Internet speeds

  2. Good Device

  3. Weekly maintenance

  4. No packet loss​​

The above strategies will be very helpful in ensuring that you have the very best cable experience.

What is your return policy?

No Return, No Refund Policy

REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION(s)/PURCHASE(s). WE DO NOT PROVIDE CREDIT, REFUNDS, OR PRORATED BILLING FOR ANY SUBSCRIPTION(s)/PURCHASE(s) THAT ARE CANCELLED MID-MONTH. In such a circumstance, you will continue to have access to your SUBSCRIPTION(s)/SERVICE(s) until the end of the monthly billing cycle. We reserve the right to offer refunds,discounts or other consideration in select circumstances at its sole discretion. Please note that each circumstance is unique and election to make such an offer in one instance does not create the obligation to do so in another.

We recommend contacting us for assistance if you experience any issues receiving or using/accessing our product(s)/service(s).

Providing Premium HD Quality TV Service.